Field guides · Service advisories
NYC plumbing guides
Plain-English answers for the city’s plumbing problems — what to do first, what the law actually requires, who’s licensed to do the work, and when to dispatch. Written by the Reset dispatch desk. No fluff, no scare tactics.
2026-06-12Burst pipe in NYC: the first 10 minutesThe first 10 minutes of a burst pipe in NYC: find the shutoff, get the super or 311 moving, cut power near water, document for insurance, then dispatch a licensed plumber.2026-06-12How to verify a plumber's license in NYCWhat a Licensed Master Plumber is, why NYC DOB licensing matters for gas and permits, how to look up any license on the DOB roster, what insurance to ask for, and the red flags.2026-06-12No hot water in your NYC apartment: rights and next stepsNYC landlords must provide hot water year-round at a 120°F minimum at the tap. What to check first, how to put your landlord on notice, the 311/HPD path, and when it's your own water heater.2026-06-12Replacing a water heater in NYC: the straight versionTank vs tankless in NYC buildings, sizing basics by household, why gas water heaters require a Licensed Master Plumber and DOB permits, and the factors that actually drive cost.